Measure. Prioritize. Build. Measure again.
The same four steps whether we're redrawing a logo, fixing your listings or setting up an AI workflow. It's how you know the money did something.
02The four steps
The four steps
01
Measure
We start with your Brand Score, or for AI adoption, your own numbers: how long the work takes today. Facts to work from, not guesses.
02
Prioritize
We rank what's worth doing first, by what it should change and what it takes. You get the list, and the price, before we start.
03
Build
We do the work: brand, words, website, listings or AI set-up. You see it and approve it along the way.
04
Measure again
When the work is done, we measure the same way again, so you can see what changed, in numbers rather than feelings.
03Two ways of measuring
Brand and Digital share the Brand Score. AI adoption is measured in hours and minutes.
Brand
Easier to choose.
- How you look
- What you say
- What others say
Areas of the Brand Score
Digital
Easier to find, easier to act on.
- How easily you're found
- How your website works
Areas of the Brand Score
AI adoption
Easier to run.
- Hours a week spent on the task
- Time to first reply
- Turnaround, from request to done
- How many of the team actually use it
- How often work needs redoing
Your own numbers, never points
04The labels
Every number on this site says where it came from.
- Example
- Made-up numbers, to show how something reads. Never a client.
- Demonstration
- How something works, drawn out. Never a client's results.
- Measured with its date
- A real reading, with the date it was taken, published with permission.
05What we won't promise
We promise the work and the measuring. Not what we don't control.
- A ranking in Google
- We do the work that makes you easier to find, and measure how findable you are before and after.
- That an AI assistant will name you
- We make your business easy for them to read and describe. What they say is up to them.
- A particular score
- We promise the work and the measuring. You'll see exactly what moved, and why.
- Fewer staff
- AI adoption takes repetitive work off people's plates. A person stays in charge of anything that matters.
Find out what's actually holding you back.
Start with a Check-Up, or book a 20-minute call and tell us what isn't working.